Thread

1. 4chandaily · 1790423618 · focus · HN ↗

   Customer support has gotten so terrible. Now that all big companies have terrible support, none of them are punished for it. You can still occasionally find people who give a shit in small business, but that is it. Google is probably one of the worst offenders of all. I don't know what the solution is, it seems like the only way to get any satisfaction on an issue at a big corp anymore is a social medial call-out like this one.

   If you are here, thank you for Conversations, Daniel, it has been my go-to for years for communicating with friends and family.

   1. utopiah · 1790425016 · focus · HN ↗

      That's because you the user are not the customer of Google and such services. You are actually the product being sold to the customer, namely advertising companies, by Google.

      The farmer take care of his pigs but only to the point they get slaughtered.

      1. Loquebantur · 1790426191 · focus · HN ↗

         Google has captured what really is a public utility and should be either state-owned or heavily regulated.

         (Long) distance communications, just like public roads, breathable air, potable drinking water and so on do not fit into a "free market economy" paradigm.

         They simply don't fulfill the basic requirements that make the "market" idea work.

         Specifically, a free market needs goods from different suppliers to be easily interchangeable. You cannot sensibly build multiple roads parallel to each other, or have multiple water pipes installed and you have only one airway to breath through.

         1. philipallstar · 1790427476 · focus · HN ↗

            Nothing has been captured, any more than a company inventing anything has "captured" it.

            And there are other companies: Apple, Samsung, Huawei, Tencent MyApp, Xiaomi, Oppo, Vivo, Honor, K Telecom T-Store, Jio, MTN Play.

            Not even close to a captured utility. And if it were, which state on the planet should own it?

            1. Loquebantur · 1790428124 · focus · HN ↗

               You're deluding yourself.

               Pretending, some other company could come stroll along and take over Google's turf, completely ignores the underlying reality.

               People don't talk on two phones at once, they only use one search engine regularly and they even only use one browser to surf the internet.

               That bottleneck leads to market capture due to inevitable logical reasons, not because I say so.

               If you want autonomous states, each one has to control their own infrastructure. Just don't forget to question your assumptions.

               1. WarmWash · 1790433800 · focus · HN ↗

                  Ad blocking is what cements googles place.

                  But try telling the internet that their "morally pure" addiction to skirting compensation is actually what is killing (killed?) the web.

                  Every competitor dies in the cradle because 40% of the internet won't pay them while using their service.

                  Youtube with ad-blocking is the best video service on the internet, and no one can touch that.

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