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Stripe's Knowledge AI Platform

189 points · 118 comments · ltononro

  1. quadrifoliate · · focus · HN ↗
    Stripe is the company I usually hold up as the exemplar of polished internal tools. Hopefully this is taken the right way and I don't want to be negative towards the teams working on this, but I see a distinct lack of polish in these tools and presentations. Some examples:

    - Unnecessary AI copy throughout the interfaces like "Browse, discover, and manage skils for your agents", "No favorites yet — hover a card and click the star to pin it here", "One execution environment, shared across agents". These instantly read as AI copy and decrease my enthusiasm.

    - Inconsistent, AI-sloppy look-and-feel with different typefaces spattered across the interface.

    - The session metrics slide looks busy and AI-generated. It repeats 360,014 sessions in one of the cells at the top, but also has a "360K sessions" in the heading.

    I don't know if I'm the only one that notices this stuff, or whether others see it too.

    1. ilaksh · · focus · HN ↗
      Maybe they have jobs to do so they offloaded a lot of the presentation work to AI, assuming reasonable people would not judge based on surface level copy style.
      1. gamblor956 · · focus · HN ↗
        A company that handles money should absolutely not be cavalier about the details, especially in the parts of the business that are public facing.
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