‹ BackHN Continuity

Thread

Stripe's Knowledge AI Platform

189 points · 118 comments · ltononro

  1. quadrifoliate · · focus · HN ↗
    Stripe is the company I usually hold up as the exemplar of polished internal tools. Hopefully this is taken the right way and I don't want to be negative towards the teams working on this, but I see a distinct lack of polish in these tools and presentations. Some examples:

    - Unnecessary AI copy throughout the interfaces like "Browse, discover, and manage skils for your agents", "No favorites yet — hover a card and click the star to pin it here", "One execution environment, shared across agents". These instantly read as AI copy and decrease my enthusiasm.

    - Inconsistent, AI-sloppy look-and-feel with different typefaces spattered across the interface.

    - The session metrics slide looks busy and AI-generated. It repeats 360,014 sessions in one of the cells at the top, but also has a "360K sessions" in the heading.

    I don't know if I'm the only one that notices this stuff, or whether others see it too.

    1. ilaksh · · focus · HN ↗
      Maybe they have jobs to do so they offloaded a lot of the presentation work to AI, assuming reasonable people would not judge based on surface level copy style.
      1. quadrifoliate · · focus · HN ↗
        The issue is not that that the presentation work has been offloaded to AI. It's that the result is sloppy.

        People are always going to judge based on what seems "surface-level". Stuff like legibility also matters just for data comprehension, the AI tic of constantly repeating key numbers all over a presentation or webpage actively hurts legibility.

      2. gamblor956 · · focus · HN ↗
        A company that handles money should absolutely not be cavalier about the details, especially in the parts of the business that are public facing.
Open on Hacker News to reply ↗

Unofficial Hacker News client; not affiliated with Y Combinator.