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Salesforce Global Outage

280 points · 184 comments · mabil

  1. mergy · · focus · HN ↗
    Unplanned outage timing is never good but this is really not good.

    <a href="https:&#x2F;&#x2F;www.salesforce.com&#x2F;dreamforce&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.salesforce.com&#x2F;dreamforce&#x2F;

    Sept 15-17

    1. minimeow · · focus · HN ↗
      This is what happens when more than half the company is away attending the Salesforce cult-indoctrination stuff while spending all their bandwidth making customers&#x2F;partners feel good.... The stuff that matters to keep the lights on gets overlooked.
      1. gigatree · · focus · HN ↗
        Arguably, making customers and partners feel good is the more important part of the business
        1. walt_grata · · focus · HN ↗
          They wont feel good if the product they pay for doesnt work
          1. chaboud · · focus · HN ↗
            From what I can tell, the business model is &quot;it doesn&#x27;t work, but you can pay folks exorbitant fees to &#x27;customize&#x27; it for you&quot;...

            Also see: Oracle

          2. [deleted] · · focus · HN ↗

            [deleted]

        2. paimapi · · focus · HN ↗
          arguably, this is what sales cares about and the half-measures taken to tackle what must be the Mt. Everest of tech debt at Salesforce is what leads to large, systemically degraded customer trust in products that keep shipping bugs
      2. orochimaaru · · focus · HN ↗
        I don’t think engineering and SRE of the organizing company are ever invited to those events. They’re mainly for marketing and sales (which includes solution architects).
      3. dominotw · · focus · HN ↗
        this event is only for customers. its not a company event.
      4. SaucyWrong · · focus · HN ↗
        I&#x27;m an ex-Salesforce engineer and I can attest that very few line-level engineers are ever invited to attend Dreamforce. This would have been an ordinary day at the office for the SRE team.
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