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<input type="password" maxlength="20"> prevents me from logging into Vanguard

66 points · 99 comments · tanin

aresant · 1790984304 · focus · HN ↗
I had a financial advisor tell me once that he loves Vanguard because once he sends people there to buy index funds the web interface is so utterly TERRIBLE that people can't ever figure out how to sell :)
1. fn-mote · 1790984488 · focus · HN ↗
  This would be funny if it were true, but the buy/sell/exchange is right by each asset listing.
  1. greenavocado · 1790984579 · focus · HN ↗
    The wording is such that it doesn't have "sell for cash" or "cash out" language so the hoi polloi with room temperature IQ can't figure it out without paid guidance. Instead it asks you to go to click on your account, transact, (assuming you have e.g. VOO) trade ETFs and stocks, cross reference your securities of choice by typing them in (you have to look up their code from the Holdings tab and note it down or remember it), put in how many shares, or calculate how many dollars worth you need. Finally, there are four scary looking sell order types with no default. You have to actually understand what each means to determine if you want it.
    Its probably for the best.
    Allegedly the new website is coming <a href="https://investor.vanguard.com/new-vanguard-experience" rel="nofollow">https://investor.vanguard.com/new-vanguard-experience
2. toast0 · 1790984645 · focus · HN ↗
  Their website isn't great (and the new modern one is worse, IMHO), but it doesn't seem significantly harder to sell there than any of the other brokerages I've used. But I haven't used any of the new school party brokerages with confetti effects and whatever.
  It's way better than doing anything with computershare.

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