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America.gov

778 points · 742 comments · plesiv

  1. maherbeg · · focus · HN ↗
    OK, there's a lot of negative comments here, but this is a great idea at a high level. It really is hard to figure out where to do a thing and it's also very easy to get phished. If they can figure out how to help people get all the services they're eligible for that'll be an amazing improvement for the people.
    1. sippingabonedry · · focus · HN ↗
      I threw some legitimate questions at it today and got helpful answers in response.

      Someone mentioned a comparison to Obama's healthcare.gov rollout; that site had a 1% success rate during the first week it went live so it's safe to assume there have been some lessons learned since then.

      1. adfghiono9i · · focus · HN ↗
        >it's safe to assume there have been some lessons learned since then.

        The main lesson learned was that it was ineffective to rely entirely on outsourcing. The government needs top-notch engineering talent in-house. This led to the creation of the United States Digital Service (USDS), a fantastic group of people which did some of the best web design and engineering on the planet.

        <a href="https:&#x2F;&#x2F;www.usds.gov&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.usds.gov&#x2F;

        Trump killed them, of course, and the website is now entitled &quot;United States DOGE Service&quot;. I hope that, some day, I will no longer be embarrassed to be an American.

        1. r_lee · · focus · HN ↗
          afaik <a href="https:&#x2F;&#x2F;ndstudio.gov&#x2F;" rel="nofollow">https:&#x2F;&#x2F;ndstudio.gov&#x2F; (and GSA?) are now the ones responsible for such in-house engineering?
          1. tencentshill · · focus · HN ↗
            With Mr. Big Balls in charge, no less!
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