OK, there's a lot of negative comments here, but this is a great idea at a high level. It really is hard to figure out where to do a thing and it's also very easy to get phished. If they can figure out how to help people get all the services they're eligible for that'll be an amazing improvement for the people.
I agree in general, but how do you resolve the problem that people will take the output of the chatbot as authoritative even when it could possibly have errors or miss important nuance? People being lead astray with information from the government could lead to very serious consequences, up to and including imprisonment.
Honest question, I had the same issue when my work wanted me to stick a chatbot in front of our HR portal and I never resolved it to my satisfaction.
> how do you resolve the problem that people will take the output of the chatbot as authoritative even when it could possibly have errors or miss important nuance?
Compare this with the benchmark.
Earlier this year I called ABC with a question about my liquor license and spoke to three different agents. Each one gave me a different answer. All of them were wrong.
There's a ton of hearsay and rumor about how the US Government works, even among educated/sophisticated people who are dextrous with bureaucracy. The problem gets much worse as you go down the educational ladder, which is most of the US population.
The Perfect, please meet The Good. You are not enemies.
maherbeg · · focus · HN ↗
gthrow12345 · · focus · HN ↗
Honest question, I had the same issue when my work wanted me to stick a chatbot in front of our HR portal and I never resolved it to my satisfaction.
jpcfl · · focus · HN ↗
Compare this with the benchmark.
Earlier this year I called ABC with a question about my liquor license and spoke to three different agents. Each one gave me a different answer. All of them were wrong.
mitchellst · · focus · HN ↗
There's a ton of hearsay and rumor about how the US Government works, even among educated/sophisticated people who are dextrous with bureaucracy. The problem gets much worse as you go down the educational ladder, which is most of the US population.
The Perfect, please meet The Good. You are not enemies.