I haven't tried this but in principle I think this sort of finding a needle in a haystack situation (finding the correct path to assistance in a government service) is one of the rare circumstances where a well-crafted chatbot can be genuinely useful rather than just irritating.
Another way to do it is exemplified here: <a href="https://www.gov.uk" rel="nofollow">https://www.gov.uk
A well thumbed discussion on how to discover information though menus and otherwise is here: <a href="https://info.cern.ch/hypertext/WWW/FAQ/WAISandGopher.html" rel="nofollow">https://info.cern.ch/hypertext/WWW/FAQ/WAISandGopher.html
You will notice that GOV.UK has effectively decided to use all three models - GOPHER/WAIS/W3. I find that it is surprisingly quick to find stuff on GOV.UK.
mellosouls · · focus · HN ↗
gerdesj · · focus · HN ↗
A well thumbed discussion on how to discover information though menus and otherwise is here: <a href="https://info.cern.ch/hypertext/WWW/FAQ/WAISandGopher.html" rel="nofollow">https://info.cern.ch/hypertext/WWW/FAQ/WAISandGopher.html
You will notice that GOV.UK has effectively decided to use all three models - GOPHER/WAIS/W3. I find that it is surprisingly quick to find stuff on GOV.UK.
qgin · · focus · HN ↗
The web would be a better place if everything were more GOPHER-like.