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America.gov

778 points · 742 comments · plesiv

  1. maherbeg · · focus · HN ↗
    OK, there's a lot of negative comments here, but this is a great idea at a high level. It really is hard to figure out where to do a thing and it's also very easy to get phished. If they can figure out how to help people get all the services they're eligible for that'll be an amazing improvement for the people.
    1. why_at · · focus · HN ↗
      I can see how LLMs might be useful for this kind of thing but I'm struggling to think of how this will be better than just asking ChatGPT the same questions.

      The first suggestion I saw was "I just got married, how do I change my last name?"

      It tells you to update your Social Security info first and gives you some helpful links.

      ChatGPT tells me the same things with some of the same links. It didn't even have to ask if I was in America because it found my state based off my IP I assume.

      1. Levitating · · focus · HN ↗
        ChatGPT is a private paid service. Don't you think it's good that your government provides this independently and for free?
        1. ShinyLeftPad · · focus · HN ↗
          1. Americans pay for it with tax dollars and personal data.

          2. US won't run their own local model they simply use one of the three who's the coziest with the government paying it $$$ and user data. And there was no request for proposals or public tender.

          1. bhelkey · · focus · HN ↗
            >Americans pay for it with tax dollars and personal data.

            From the privacy policy[1], "Our AI providers operate under Zero Data Retention (ZDR) agreements and retain none of your prompts or the responses they generate. America.gov’s own response cache is separate and is described in Section 5.

            Our AI providers are contractually prohibited from selling your information, building an advertising profile, or training their AI models with your data."

            [1] <a href="https:&#x2F;&#x2F;america.gov&#x2F;privacy-policy" rel="nofollow">https:&#x2F;&#x2F;america.gov&#x2F;privacy-policy

            1. ShinyLeftPad · · focus · HN ↗
              I stand corrected on that count
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