OK, there's a lot of negative comments here, but this is a great idea at a high level. It really is hard to figure out where to do a thing and it's also very easy to get phished. If they can figure out how to help people get all the services they're eligible for that'll be an amazing improvement for the people.
I can see how LLMs might be useful for this kind of thing but I'm struggling to think of how this will be better than just asking ChatGPT the same questions.
The first suggestion I saw was "I just got married, how do I change my last name?"
It tells you to update your Social Security info first and gives you some helpful links.
ChatGPT tells me the same things with some of the same links. It didn't even have to ask if I was in America because it found my state based off my IP I assume.
The whole industry is dealing with this now. You think current AI is not reliable enough for a task, so you augment it with know how to fix the problem, thoroughly test it, then decide to release it as a product. In the six months you took to do that, models improved enough that they work fine out of the box on your task.
maherbeg · · focus · HN ↗
why_at · · focus · HN ↗
The first suggestion I saw was "I just got married, how do I change my last name?"
It tells you to update your Social Security info first and gives you some helpful links.
ChatGPT tells me the same things with some of the same links. It didn't even have to ask if I was in America because it found my state based off my IP I assume.
shusaku · · focus · HN ↗