OK, there's a lot of negative comments here, but this is a great idea at a high level. It really is hard to figure out where to do a thing and it's also very easy to get phished. If they can figure out how to help people get all the services they're eligible for that'll be an amazing improvement for the people.
I agree in general, but how do you resolve the problem that people will take the output of the chatbot as authoritative even when it could possibly have errors or miss important nuance? People being lead astray with information from the government could lead to very serious consequences, up to and including imprisonment.
Honest question, I had the same issue when my work wanted me to stick a chatbot in front of our HR portal and I never resolved it to my satisfaction.
> but how do you resolve the problem that people will take the output of the chatbot as authoritative even when it could possibly have errors or miss important nuance
You have to measure that problem against the status quo, which is that current government websites are very hard to understand and leave people with very little idea of what’s going on.
The parent was obviously talking about the US government. But the UK still has plenty of legacy websites and even on the new websites there are sometimes complicated or hard to understand rules one must follow. I think a bigger thing in the UK though is that, for the most part, legislation (and legal contracts) tend to be drafted in less arcane language while still being reasonably precise, compared to the US
maherbeg · · focus · HN ↗
gthrow12345 · · focus · HN ↗
Honest question, I had the same issue when my work wanted me to stick a chatbot in front of our HR portal and I never resolved it to my satisfaction.
rayiner · · focus · HN ↗
You have to measure that problem against the status quo, which is that current government websites are very hard to understand and leave people with very little idea of what’s going on.
dukeyukey · · focus · HN ↗
dan-robertson · · focus · HN ↗