OK, there's a lot of negative comments here, but this is a great idea at a high level. It really is hard to figure out where to do a thing and it's also very easy to get phished. If they can figure out how to help people get all the services they're eligible for that'll be an amazing improvement for the people.
I agree in general, but how do you resolve the problem that people will take the output of the chatbot as authoritative even when it could possibly have errors or miss important nuance? People being lead astray with information from the government could lead to very serious consequences, up to and including imprisonment.
Honest question, I had the same issue when my work wanted me to stick a chatbot in front of our HR portal and I never resolved it to my satisfaction.
> but how do you resolve the problem that people will take the output of the chatbot as authoritative even when it could possibly have errors or miss important nuance
You have to measure that problem against the status quo, which is that current government websites are very hard to understand and leave people with very little idea of what’s going on.
> which is that current government websites are very hard to understand and leave people with very little idea of what’s going on
If only there was an office that cross-agency allowed for a consistent and reasonable design of all public pages and that they are accessible... like the uk <a href="https://www.reddit.com/r/AskUK/comments/17s14k4/how_did_we_end_up_with_such_a_good_govuk_system/" rel="nofollow">https://www.reddit.com/r/AskUK/comments/17s14k4/how_did_we_e...
maherbeg · · focus · HN ↗
gthrow12345 · · focus · HN ↗
Honest question, I had the same issue when my work wanted me to stick a chatbot in front of our HR portal and I never resolved it to my satisfaction.
rayiner · · focus · HN ↗
You have to measure that problem against the status quo, which is that current government websites are very hard to understand and leave people with very little idea of what’s going on.
braiamp · · focus · HN ↗
If only there was an office that cross-agency allowed for a consistent and reasonable design of all public pages and that they are accessible... like the uk <a href="https://www.reddit.com/r/AskUK/comments/17s14k4/how_did_we_end_up_with_such_a_good_govuk_system/" rel="nofollow">https://www.reddit.com/r/AskUK/comments/17s14k4/how_did_we_e...
kevin_thibedeau · · focus · HN ↗