OK, there's a lot of negative comments here, but this is a great idea at a high level. It really is hard to figure out where to do a thing and it's also very easy to get phished. If they can figure out how to help people get all the services they're eligible for that'll be an amazing improvement for the people.
> If they can figure out how to help people get all the services they're eligible for that'll be an amazing improvement for the people.
I agree that that’s a good end goal, but how does a chatbot accomplish this better than a FAQ page? The only only advantage I see for the chatbot is volume of information, but that’s also kind of the problem. It’s spewing 1000s of words of information with no vetting. And sure, hiring humans to write the FAQ pages would cost a lot of money, but that’s what taxes are for.
To pile on, they have even shown they don't even know the difference between 'searching' and 'accepting as correct the output of a braindead, cut-rate AI model' - as proven by the success of "AI Overview." People need all the help they can get.
maherbeg · · focus · HN ↗
jedbrooke · · focus · HN ↗
I agree that that’s a good end goal, but how does a chatbot accomplish this better than a FAQ page? The only only advantage I see for the chatbot is volume of information, but that’s also kind of the problem. It’s spewing 1000s of words of information with no vetting. And sure, hiring humans to write the FAQ pages would cost a lot of money, but that’s what taxes are for.
Dwedit · · focus · HN ↗
rayiner · · focus · HN ↗
xp84 · · focus · HN ↗