I haven't tried this but in principle I think this sort of finding a needle in a haystack situation (finding the correct path to assistance in a government service) is one of the rare circumstances where a well-crafted chatbot can be genuinely useful rather than just irritating.
Having used various "ask AI" features in various work tools over the last half a year for looking up project designs, documentation, chat logs, meeting notes etc., I can tell you even a half assed AI chatbot is a huge improvement over the pre-AI state of things for this use case.
mellosouls · · focus · HN ↗
Xirdus · · focus · HN ↗