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As A.I. makes law firms more efficient, clients ask: 'Where's my discount?'

150 points · 162 comments · mooreds

  1. dabinat · · focus · HN ↗
    My experience with lawyers is that if you need a legal document, they often have templates ready to go and will take 10 seconds to find & replace your company name into the document. I know this because they often don’t proofread it afterwards. They then charge you $1000 for that 10 seconds of work. Given that I have felt ripped off by many lawyers, I’m totally fine with that industry getting disrupted.
    1. palmotea · · focus · HN ↗
      > My experience with lawyers is that if you need a legal document, they often have templates ready to go and will take 10 seconds to find & replace your company name into the document. I know this because they often don’t proofread it afterwards. They then charge you $1000 for that 10 seconds of work. Given that I have felt ripped off by many lawyers, I’m totally fine with that industry getting disrupted.

      You almost certainly work in technology/software. If you (or your employers) sells software in any form, you're doing the same fucking thing.

      Their box of templates is equivalent to a library or a SaaS application.

      1. tpoacher · · focus · HN ↗
        with the exception that in software there typically isn't an expectation that the client does their own debugging before accepting the software, and any bugs that manifest in said software after purchase treated as the client's fault for not spotting them.

        so yeah, not the best analogy.

        1. palmotea · · focus · HN ↗
          > with the exception that in software there typically isn't an expectation that the client does their own debugging before accepting the software,

          There totally is. I don't think there's any industry where a customer can really get away with not testing the products of their suppliers. With software you need to test it and confirm you're getting the results you expect, rather than blindly trusting the vendor.

          > and any bugs that manifest in said software after purchase treated as the client's fault for not spotting them.

          I'm not sure about B2B licenses (I've never been involved in contracts), but I'm pretty sure for a lot of B2C software, the user is responsible for the output and the vendor's liability is severely capped (like no more than refunding the purchase price).

          If there is an Excel bug that costs you a lot of money, you the user are responsible. Microsoft's not going to pay you to make you whole (and I'm pretty confident about that, because logically, if it were otherwise the risk to them would be extreme and they'd probably be bankrupt).

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