Thread

1. 4chandaily · 1790423618 · focus · HN ↗

   Customer support has gotten so terrible. Now that all big companies have terrible support, none of them are punished for it. You can still occasionally find people who give a shit in small business, but that is it. Google is probably one of the worst offenders of all. I don't know what the solution is, it seems like the only way to get any satisfaction on an issue at a big corp anymore is a social medial call-out like this one.

   If you are here, thank you for Conversations, Daniel, it has been my go-to for years for communicating with friends and family.

   1. utopiah · 1790425016 · focus · HN ↗

      That's because you the user are not the customer of Google and such services. You are actually the product being sold to the customer, namely advertising companies, by Google.

      The farmer take care of his pigs but only to the point they get slaughtered.

      1. Loquebantur · 1790426191 · focus · HN ↗

         Google has captured what really is a public utility and should be either state-owned or heavily regulated.

         (Long) distance communications, just like public roads, breathable air, potable drinking water and so on do not fit into a "free market economy" paradigm.

         They simply don't fulfill the basic requirements that make the "market" idea work.

         Specifically, a free market needs goods from different suppliers to be easily interchangeable. You cannot sensibly build multiple roads parallel to each other, or have multiple water pipes installed and you have only one airway to breath through.

         1. pydry · 1790432724 · focus · HN ↗

            it doesnt need to be a utility. they just need to crack down on every attempt google uses to kill the competition.

            There should be an agency you can complain to for monopolies which has the power to dictate new rules to the monopolist with far reaching power to crack down on anything that smells like anti competitive behavior.

            e.g.

            - force banking apps that try to secure themselves with google play services to make that dependency optional.

            - force google to stop blocking newpipe, aurora, etc.

            - force google pay to make itself available on any platform that wants to integrate it (apple, graphene)

            - force google to allow alternative app stores to become first class citizens.

            1. arrosenberg · 1790441349 · focus · HN ↗

               That never works in the US, the monopolist will just wait it out 4-8 years until there is a friendly administration. You have to break them up any time you have the chance, it’s the only effective remedy.

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