Thread

1. pi-victor · 1790425525 · focus · HN ↗

   I think it bothers OP less that they take a 15% tax than the fact that google provides terrible support for their own play store. If they would take that tax and provide good feedback and speedy version reviews, nobody would ever complain - it is expected to pay something since the play store doesn't run on good thoughts and prayers. But because they're a monopoly (or a duopoly if you count apple, which is a different platform altogether) they can afford to act this way.

   1. indymike · 1790433318 · focus · HN ↗

      > it bothers OP less that they take a 15% tax than the fact that google provides terrible support for their own play store.

      The terrible support is really deeper than support. You literally stopped doing business here, because the lack of a feedback channel that allows Google to improve their business (i.e. realize they need a way to quickly correct stupid automated decisions) been Google's worst enemy and best friend. By ignoring support & feedback, the friction for internal decision making is low (no pesky customer demands, the product manager is king, management gets their way), but it leads to I think a lot of Google's products failing because they do not really understand their users, and the why behind the what they use.

      I'm not sure being a monopoly alone explains Google's behavior here, but it could be as simple as that: who cares about one small customer... it's not like they have a viable alternative.

      1. pessimizer · 1790434333 · focus · HN ↗

         > the friction for internal decision making is low (no pesky customer demands, the product manager is king, management gets their way)

         I'd like to support that this goes "both" ways for companies who destroy their customer service. Not only do they not know what their customers want/problems they're having, but they don't know what their customers wouldn't want/problems they're not having. Like you say, it "lowers the friction," so some dumb, destructive idea that somebody has gets implemented based on title and force of personality.

         But that's a monopoly. Nothing they do is destructive, other than putting any more work in than is necessary. If the store went down for weeks at a time, they might have a problem. The problem would result from this personally irritating and inconveniencing a regulator/politician, judge, or major stockholder/owner.

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