Thread

1. 4chandaily · 1790423618 · focus · HN ↗

   Customer support has gotten so terrible. Now that all big companies have terrible support, none of them are punished for it. You can still occasionally find people who give a shit in small business, but that is it. Google is probably one of the worst offenders of all. I don't know what the solution is, it seems like the only way to get any satisfaction on an issue at a big corp anymore is a social medial call-out like this one.

   If you are here, thank you for Conversations, Daniel, it has been my go-to for years for communicating with friends and family.

   1. anal_reactor · 1790433510 · focus · HN ↗

      I remember that once my flight was cancelled and I figured out that if I buy a bus ticket "right now" I'd be able to reach my destination in a sensible time. I quickly bought the ticket... for the wrong day.

      I called the bus company, a native speaker of my language immediately picked up, rescheduled the ticket, and told me to pay €2 extra to the bus driver.

      I was shocked that customer support could be so simple.

      BTW I spent 6 hours total spread along 12 months calling an Indian customer service before I got my money back for the cancelled flight.

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