Thread

1. 4chandaily · 1790423618 · focus · HN ↗

   Customer support has gotten so terrible. Now that all big companies have terrible support, none of them are punished for it. You can still occasionally find people who give a shit in small business, but that is it. Google is probably one of the worst offenders of all. I don't know what the solution is, it seems like the only way to get any satisfaction on an issue at a big corp anymore is a social medial call-out like this one.

   If you are here, thank you for Conversations, Daniel, it has been my go-to for years for communicating with friends and family.

   1. utopiah · 1790425016 · focus · HN ↗

      That's because you the user are not the customer of Google and such services. You are actually the product being sold to the customer, namely advertising companies, by Google.

      The farmer take care of his pigs but only to the point they get slaughtered.

      1. lukan · 1790425585 · focus · HN ↗

         Except we read here stories of ad customers - their main buisness - here indicating they don't give a shit about them either.

         They are just so big, they can afford not giving a shit at all.

         1. philipallstar · 1790427544 · focus · HN ↗

            [dead]

            1. lukan · 1790427643 · focus · HN ↗

               Are you sure you replied to my comment?

               1. philipallstar · 1790427737 · focus · HN ↗

                  Yep! It appeared right underneath it.

                  1. lukan · 1790427818 · focus · HN ↗

                     So where exactly did I wrote anything like that?

                     "your idea that people use them for no reason"

                     I definitely know my reasons why I still use google despite knowing they don't care about me. That does not change the complaint.

                     1. philipallstar · 1790429979 · focus · HN ↗

                        I'm not talking about what you know. I'm talking about what you wrote: They are just so big

                        That's not why.

                        1. Dylan16807 · 1790466589 · focus · HN ↗

                           What's not why? This is getting confusing. I don't see any connection between "google is so big they can afford not giving a shit" and "the idea that people use them for no reason".

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