The provided example is really bad and ignores why customer service is sometimes a good idea. I guess it's been so bad and corrupted by disingenuous marketing for so long that people have forgotten.
Suppose you need to buy some stuff for an upcoming project or vacation, but don't want to go down a research rabbit hole for the next hour(s) to cure your ignorance. Suppose you don't even want to have a conversation with the AI. You just want it to build a shopping cart. At most, hopefully, your effort is just pruning the cart before placing the order (if even that).
I'm not saying AI wouldn't be corrupted like human customer service. I'm saying that we're actually pretty close to this already on Amazon with their AI, but not all ecommerce can be or has to be Amazon.
jdw64 · · focus · HN ↗
sublinear · · focus · HN ↗
Suppose you need to buy some stuff for an upcoming project or vacation, but don't want to go down a research rabbit hole for the next hour(s) to cure your ignorance. Suppose you don't even want to have a conversation with the AI. You just want it to build a shopping cart. At most, hopefully, your effort is just pruning the cart before placing the order (if even that).
I'm not saying AI wouldn't be corrupted like human customer service. I'm saying that we're actually pretty close to this already on Amazon with their AI, but not all ecommerce can be or has to be Amazon.