> 37signals differentiates their products with opinionated UI/UX, not novel features. They are rewriting Hey as six native apps because the web fidelity isn’t good enough. So UI matters enough to justify complete rewrites, but also everyone just wants CLIs?
I've seen this one a few times lately. People should stop building UIs, nobody wants to interact with a UI. Everyone's app should just be an API that you can use with a chatbot. Except for my app — my app is a handcrafted miracle of artisanal UX and its UI will change the way you see the world.
It's exactly the old argument, just now with LLMs in the place of shell pipelines: in terms of functionality and value to users, software ought to be malleable and composable. We've known it since the eighties. But the model of selling a piece of software as a product as if it were a pair of shoes is incompatible with that. You need a big monolithic application to justify users paying a bunch of money for it, and you need it to have a fancy interface that makes an impression. And the whole software industry is built on top of that model. Where monolithic software is completely unfit for a purpose, like when it needs to be a component of a larger system, we rely on (mostly unpaid) OSS.
Except now LLMs let you, with very little technical know-how, plaster a ‘programmable’ interface on top of unstructured data/interface meant for humans, and because that's what we actually want, of course everybody does that. So the end result is a wildly expensive pipeline from API to UI and back to API again. I wonder how long the legacy ‘human-oriented’ layer in the middle, and the industry that's been built on top of it, will last.
(Separately, chatbots are not great as a UI for most things, and the problem of building the universal UI still also stands. But it turns out for a lot of things people would rather have a bad universal UI than a good special-purpose UI for each task.)
A chatbot is worse than a CLI app: a CLI app does exactly what you ask for, and has a manual documenting exactly what command do what, and the output is consistent, the same command does the same thing period.
A chatbot using an LLM of course not, it suffers from hallucinations, it may do what you want but there is a change it won't and you have to fight it to get the desired result.
Chatbots are far WORSE than traditional UI for everything. If some product has a chatbot functions it's the first thing I disable, if it's not possible to disable it, I avoid the product.
And GUI applications are typically preferred, at least for the normal people and not us nerds, to CLI applications, since you know people like moving a mouse and clicking on buttons (or tapping them on a touchscreen) that learning commands: a chatbot doesn't make the CLI experience less awful for the average user, and for the nerd user, he prefers to use the CLI directly (replace asking the chatbot with man or --help and you don't need to emit tons of CO2 and transmit your personal data to a datacenter on the other side of the world to do stuff you did with MS-DOS)
>> Chatbots are far WORSE than traditional UI for everything. If some product has a chatbot functions it's the first thing I disable, if it's not possible to disable it, I avoid the product.
The chatbot we added to our B2B product is by far the most popular addition we've made this year. Our users are not tech-savvy, they use a lot of apps everyday and don't want to have to learn and keep up with just another UI. So they like being able to type their wants and needs in plain language (or speak it into their phone, if they are in the field) and get a plain language response back with embedded images and charts.
Twey · · focus · HN ↗
I've seen this one a few times lately. People should stop building UIs, nobody wants to interact with a UI. Everyone's app should just be an API that you can use with a chatbot. Except for my app — my app is a handcrafted miracle of artisanal UX and its UI will change the way you see the world.
It's exactly the old argument, just now with LLMs in the place of shell pipelines: in terms of functionality and value to users, software ought to be malleable and composable. We've known it since the eighties. But the model of selling a piece of software as a product as if it were a pair of shoes is incompatible with that. You need a big monolithic application to justify users paying a bunch of money for it, and you need it to have a fancy interface that makes an impression. And the whole software industry is built on top of that model. Where monolithic software is completely unfit for a purpose, like when it needs to be a component of a larger system, we rely on (mostly unpaid) OSS.
Except now LLMs let you, with very little technical know-how, plaster a ‘programmable’ interface on top of unstructured data/interface meant for humans, and because that's what we actually want, of course everybody does that. So the end result is a wildly expensive pipeline from API to UI and back to API again. I wonder how long the legacy ‘human-oriented’ layer in the middle, and the industry that's been built on top of it, will last.
(Separately, chatbots are not great as a UI for most things, and the problem of building the universal UI still also stands. But it turns out for a lot of things people would rather have a bad universal UI than a good special-purpose UI for each task.)
alerighi · · focus · HN ↗
A chatbot using an LLM of course not, it suffers from hallucinations, it may do what you want but there is a change it won't and you have to fight it to get the desired result.
Chatbots are far WORSE than traditional UI for everything. If some product has a chatbot functions it's the first thing I disable, if it's not possible to disable it, I avoid the product.
And GUI applications are typically preferred, at least for the normal people and not us nerds, to CLI applications, since you know people like moving a mouse and clicking on buttons (or tapping them on a touchscreen) that learning commands: a chatbot doesn't make the CLI experience less awful for the average user, and for the nerd user, he prefers to use the CLI directly (replace asking the chatbot with man or --help and you don't need to emit tons of CO2 and transmit your personal data to a datacenter on the other side of the world to do stuff you did with MS-DOS)
enraged_camel · · focus · HN ↗
The chatbot we added to our B2B product is by far the most popular addition we've made this year. Our users are not tech-savvy, they use a lot of apps everyday and don't want to have to learn and keep up with just another UI. So they like being able to type their wants and needs in plain language (or speak it into their phone, if they are in the field) and get a plain language response back with embedded images and charts.
YMMV of course.
topaz0 · · focus · HN ↗