‹ BackHN Continuity

Thread

Owners mourn spoiled food after firmware update bricks Samsung smart fridges

323 points · 336 comments · nonfamous

  1. 100percentjake · · focus · HN ↗
    Samsung smart appliances in general seem to occupy a similar place in the market to vehicles like the Chevy Traverse or Nissan Altima, where people with technical knowledge in that area know them to be absolute horrific maintenance and repair liabilities and yet the consumer base places them second to God.

    Obviously the review of a brand-new device or vehicle with 100 miles on it is going to have a disconnect from the realities of 60k miles of rocky ownership but I remain baffled when people buy a 7 year old used V6 Traverse, a vehicle extremely well known for catastrophic engine failure, and if I question their decision I get a "the reviews were good!". It seems like journalistic malpractice to not retroactively update reviews with a warning when critical widespread shortcomings are found later in a products life.

    1. engineer_22 · · focus · HN ↗
      > Nissan Altima

      OK, that's a fair statement, but!

      My 2017 Altima has been great. Comfortable to drive, bluetooth connection that doesn't drive me crazy, space for passengers and cargo, manageable maintenance, I even use it to tow a small trailer with lawn equipment, no issues! I'm up to 190,000 mi with only minor repairs that I could do myself. I got my money's worth out of this one.

      That said... I do avoid smart appliances, especially LG and Samsung. The additional features do not seem to add enough value to overcome the potential problems.

      1. lelanthran · · focus · HN ↗
        > My 2017 Altima has been great.

        You don't have the CVT, do you?

        1. AngryData · · focus · HN ↗
          If they get the fluid changed on time and drive like a granny I don't think they are that bad. But a lot of people overlook/skip the cvt fluid change and others drive them hard because "Wow CVT can pull pretty hard!"

          I know atleast one dealership that never even mentioned a cvt fluid change despite the schedule for it being only 1000 miles away, but it was the last service before being paid off and if you don't come back and replace it on yoir own dime thats a potential new sale in 2 years.

          The CVT is a steel belt though so that fluid should be replaced sooner rather than later because metal particles build up in oil. And at some point its not far from throwing a handful of sand inside of it and it will eat itself alive.

Open on Hacker News to reply ↗

Unofficial Hacker News client; not affiliated with Y Combinator.