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Owners mourn spoiled food after firmware update bricks Samsung smart fridges

323 points · 336 comments · nonfamous

  1. 100percentjake · · focus · HN ↗
    Samsung smart appliances in general seem to occupy a similar place in the market to vehicles like the Chevy Traverse or Nissan Altima, where people with technical knowledge in that area know them to be absolute horrific maintenance and repair liabilities and yet the consumer base places them second to God.

    Obviously the review of a brand-new device or vehicle with 100 miles on it is going to have a disconnect from the realities of 60k miles of rocky ownership but I remain baffled when people buy a 7 year old used V6 Traverse, a vehicle extremely well known for catastrophic engine failure, and if I question their decision I get a "the reviews were good!". It seems like journalistic malpractice to not retroactively update reviews with a warning when critical widespread shortcomings are found later in a products life.

    1. dominicrose · · focus · HN ↗
      I bought a car that seemed cheap for what it was. Turns out is was unpopular because of the timing belt in oil. Can't say I've had any issue with it though (with basic maintenance) but it's only 8 years old.
      1. AngryData · · focus · HN ↗
        Just make sure that belt gets changed on time if not a bit before. Its unpopular because if that belt breaks before replacement the motor will self destruct and you can't put off the not insignificant cost of it.

        Now interference engines detonating when the timing belt breaks isn't new, but putting a belt in a bath of dirty and burnt oil that makes it a mess and expensive to replace and basically impossible to inspect is pretty silly. A chain would not have had such problems and become an efficiency and running issue from a stretched chain instead of sudden and catastrophic failure of a broken belt.

        It also has the problem of rubber belt pieced clogging up the oil system.

        Its fine for people that get all the regular maintence and oil changes strictly on time. But not everyone does it so diligently. And if you buy it as a random used car you have no way of really knowing how good that belt is without a list of every oil and belt change and how hard they drove it.

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