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Owners mourn spoiled food after firmware update bricks Samsung smart fridges

323 points · 336 comments · nonfamous

  1. 100percentjake · · focus · HN ↗
    Samsung smart appliances in general seem to occupy a similar place in the market to vehicles like the Chevy Traverse or Nissan Altima, where people with technical knowledge in that area know them to be absolute horrific maintenance and repair liabilities and yet the consumer base places them second to God.

    Obviously the review of a brand-new device or vehicle with 100 miles on it is going to have a disconnect from the realities of 60k miles of rocky ownership but I remain baffled when people buy a 7 year old used V6 Traverse, a vehicle extremely well known for catastrophic engine failure, and if I question their decision I get a "the reviews were good!". It seems like journalistic malpractice to not retroactively update reviews with a warning when critical widespread shortcomings are found later in a products life.

    1. torben-friis · · focus · HN ↗
      People's algorithm for purchases is usually "what's the best bang for the buck where the name rings a bell".

      I'm guilty of it as well, if forced to choose blindly I'd pick Sony over WMFSENSY. But I'm beggining to wonder, with the recent casualness with which brands lower quality, whether they'll be a generational change and people will start ignoring brands entirely.

      I'm starting to change my mind myself. My last Nike shoes weren't even the same size/shape (apparently they make left and right shoes in different countries now). At that point might as well go for the knockoffs.

      1. yonatan8070 · · focus · HN ↗
        > My last Nike shoes weren't even the same size/shape

        This is something that frustrates me to no end. How are clothing item sizes not standardized yet?

        For example, I recently went to buy new Jeans, so I went to the same store where I got my current Jeans, asked for a size 28, and tried it on. How is it possible that my size 28W Basic Straight Jeans from Fox fit me, while a pair that fits the exact same description is too small?

        I later went to a different branch, and there I found another pair which fits the exact same description, and it did fit me!

        I have encountered this type of thing inany places, like when buying shoes one of the employees at the store told me "We don't have this in size 42 in stock, but we do have 41 and our sizes are larger".

        Imagine if you went to McMaster Carr and asked for an M3 screw, and being told "We are out of M3, but our M2.5 is larger so it should work for you"

        1. necovek · · focus · HN ↗
          Someone shopping for an M3 screw would not be interested it trying out a smaller one, but research has shown that people are interested in trying on a smaller size with clothes ;)

          However, clothes are nearly impossible to simultaneously standardize and commoditize: people (and their feet) come in all shapes and sizes, so different brands in particular, but also different lines of those brands, will have different proportions.

          As a tall guy, I hate that clothes keep growing in width with larger sizes, but rarely grow in length (pants/trousers included), but only because you can't get things without trying them on in multiple sizes.

          If you do not understand why standardized sizes are not mandated or something similar, just look at any bespoke garment creation and all the variable measures being taken for a shirt, pants or jacket — just make realistic combination of all of them in different sizes, and you are looking at ~1000 "standard sizes" or more.

          1. iosjunkie · · focus · HN ↗
            > clothes keep growing in width with larger sizes, but rarely grow in length

            Humans have this same problem, which I suspect is the root cause.

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