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Owners mourn spoiled food after firmware update bricks Samsung smart fridges

323 points · 336 comments · nonfamous

  1. 100percentjake · · focus · HN ↗
    Samsung smart appliances in general seem to occupy a similar place in the market to vehicles like the Chevy Traverse or Nissan Altima, where people with technical knowledge in that area know them to be absolute horrific maintenance and repair liabilities and yet the consumer base places them second to God.

    Obviously the review of a brand-new device or vehicle with 100 miles on it is going to have a disconnect from the realities of 60k miles of rocky ownership but I remain baffled when people buy a 7 year old used V6 Traverse, a vehicle extremely well known for catastrophic engine failure, and if I question their decision I get a "the reviews were good!". It seems like journalistic malpractice to not retroactively update reviews with a warning when critical widespread shortcomings are found later in a products life.

    1. engineer_22 · · focus · HN ↗
      > Nissan Altima

      OK, that's a fair statement, but!

      My 2017 Altima has been great. Comfortable to drive, bluetooth connection that doesn't drive me crazy, space for passengers and cargo, manageable maintenance, I even use it to tow a small trailer with lawn equipment, no issues! I'm up to 190,000 mi with only minor repairs that I could do myself. I got my money's worth out of this one.

      That said... I do avoid smart appliances, especially LG and Samsung. The additional features do not seem to add enough value to overcome the potential problems.

      1. lelanthran · · focus · HN ↗
        > My 2017 Altima has been great.

        You don't have the CVT, do you?

        1. engineer_22 · · focus · HN ↗
          yea, it's awesome, super smooth acceleration from stop to highway speed
          1. seabird · · focus · HN ↗
            Those CVTs were fucking terrible for years. They were so bad that loads of them ended up on buy-here-pay-here lots after the transmission blew and the Altima is now widely known as the highway missile of choice for drivers with a credit score in the 400s and no insurance. You lucked out.
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