Thread

1. 100percentjake · 1790258905 · focus · HN ↗

   Samsung smart appliances in general seem to occupy a similar place in the market to vehicles like the Chevy Traverse or Nissan Altima, where people with technical knowledge in that area know them to be absolute horrific maintenance and repair liabilities and yet the consumer base places them second to God.

   Obviously the review of a brand-new device or vehicle with 100 miles on it is going to have a disconnect from the realities of 60k miles of rocky ownership but I remain baffled when people buy a 7 year old used V6 Traverse, a vehicle extremely well known for catastrophic engine failure, and if I question their decision I get a "the reviews were good!". It seems like journalistic malpractice to not retroactively update reviews with a warning when critical widespread shortcomings are found later in a products life.

   1. torben-friis · 1790259437 · focus · HN ↗

      People's algorithm for purchases is usually "what's the best bang for the buck where the name rings a bell".

      I'm guilty of it as well, if forced to choose blindly I'd pick Sony over WMFSENSY. But I'm beggining to wonder, with the recent casualness with which brands lower quality, whether they'll be a generational change and people will start ignoring brands entirely.

      I'm starting to change my mind myself. My last Nike shoes weren't even the same size/shape (apparently they make left and right shoes in different countries now). At that point might as well go for the knockoffs.

      1. 100percentjake · 1790264421 · focus · HN ↗

         I'm not immune. I recently bought some New Balance shoes from Sheels, figuring I'd be getting reasonable quality footwear. Both sets had hole damn near worn through the soles and delamination in multiple locations after ~6 months of wearing them as an office worker who does no abnormal amount of walking or exercise in them. Come to find out their "non flagship" models are cheaply made garbage as opposed to the quintessential white leather model that costs, iirc, the upper $300 range and is made in America.

         1. steveBK123 · 1790283826 · focus · HN ↗

            There's so many companies reputation-tarnishing themselves by doing this "we sell a lesser line thats actually terrible" thing. Why do you think I will now trust you with more money for an upgraded model? You've just made me skeptical of your brand entirely.

            I've sworn off Bosch appliances after a 2 year fiasco of service calls with one of their dishwashers. The thing was still about $900 plus install. At what price point am I to believe it's not the worse-on-purpose line, as they cheapen the product every year. They seem to have models from $700 to $2000.

            A bad $900 model sours me on gambling that the $1200, $1500 or $2000 model is the good one this year.

            1. bombcar · 1790287485 · focus · HN ↗

               “Selling the brand” or whatever it’s called. Lots of money to be made.

               1. schiffern · 1790327527 · focus · HN ↗

                  Exactly. To a ruthless MBA, what good is a reputation if you can't get rich ruining it?

                  It's called liquidation for a reason. You don't have the asset afterwards.

            2. sgarland · 1790305721 · focus · HN ↗

               The Bosch 800 series dishwashers are god-tier, or at least they were as of 5 years ago, when I last bought one. I've had one in the last 3 houses, and went so far recently as to swap my new house's dishwasher (I think a Whirlpool something-or-other) with my old house's Bosch 800, because it was a cross-town move, and I could.

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