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Owners mourn spoiled food after firmware update bricks Samsung smart fridges

323 points · 336 comments · nonfamous

  1. 100percentjake · · focus · HN ↗
    Samsung smart appliances in general seem to occupy a similar place in the market to vehicles like the Chevy Traverse or Nissan Altima, where people with technical knowledge in that area know them to be absolute horrific maintenance and repair liabilities and yet the consumer base places them second to God.

    Obviously the review of a brand-new device or vehicle with 100 miles on it is going to have a disconnect from the realities of 60k miles of rocky ownership but I remain baffled when people buy a 7 year old used V6 Traverse, a vehicle extremely well known for catastrophic engine failure, and if I question their decision I get a "the reviews were good!". It seems like journalistic malpractice to not retroactively update reviews with a warning when critical widespread shortcomings are found later in a products life.

    1. tclancy · · focus · HN ↗
      This feels unfair given this is clearly the work of the state actor what defrosted all them military freezers last month. <a href="https:&#x2F;&#x2F;signalandsilence.substack.com&#x2F;p&#x2F;i-think-someone-hacked-the-commissary" rel="nofollow">https:&#x2F;&#x2F;signalandsilence.substack.com&#x2F;p&#x2F;i-think-someone-hack...
      1. alpaca128 · · focus · HN ↗
        That doesn&#x27;t seem very &quot;clear&quot; to me. The article you linked mentioned those were made to go into defrost mode (and it didn&#x27;t mention any brand). Meanwhile the affected Samsung devices are located in Korea and Samsung admitted it was due to their firmware update.

        Also I don&#x27;t see how it&#x27;s unfair to expect refrigerators that cost a grand to do their one job without firmware.

        1. tclancy · · focus · HN ↗
          Stay frosty, sheep. Or otherwise woolen mammal.
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