‹ BackHN Continuity

Thread

Owners mourn spoiled food after firmware update bricks Samsung smart fridges

323 points · 336 comments · nonfamous

  1. 100percentjake · · focus · HN ↗
    Samsung smart appliances in general seem to occupy a similar place in the market to vehicles like the Chevy Traverse or Nissan Altima, where people with technical knowledge in that area know them to be absolute horrific maintenance and repair liabilities and yet the consumer base places them second to God.

    Obviously the review of a brand-new device or vehicle with 100 miles on it is going to have a disconnect from the realities of 60k miles of rocky ownership but I remain baffled when people buy a 7 year old used V6 Traverse, a vehicle extremely well known for catastrophic engine failure, and if I question their decision I get a "the reviews were good!". It seems like journalistic malpractice to not retroactively update reviews with a warning when critical widespread shortcomings are found later in a products life.

    1. wizardforhire · · focus · HN ↗
      I’ve taken to sharing this clip [1] with anybody expressing the kind consumer behavior you outline… once they’re done laughing I simply say “now replace wa’er with [insert item of debate]” if they’re still arguing with me I share this clip [2]…

      Maybe cruel, but I haven't found a better way to get someone to realize the error of their ways… because logic has obviously failed them.

      [1] <a href="https:&#x2F;&#x2F;youtu.be&#x2F;GceNsojnMf0" rel="nofollow">https:&#x2F;&#x2F;youtu.be&#x2F;GceNsojnMf0 [2] <a href="https:&#x2F;&#x2F;youtu.be&#x2F;-fC2oke5MFg" rel="nofollow">https:&#x2F;&#x2F;youtu.be&#x2F;-fC2oke5MFg

      1. igleria · · focus · HN ↗
        [1] &quot;Video unavailable It was blocked due to the claimed content by Zodiak Entertainment.&quot;

        someone did not like you linking that!

Open on Hacker News to reply ↗

Unofficial Hacker News client; not affiliated with Y Combinator.