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Owners mourn spoiled food after firmware update bricks Samsung smart fridges

323 points · 336 comments · nonfamous

  1. 100percentjake · · focus · HN ↗
    Samsung smart appliances in general seem to occupy a similar place in the market to vehicles like the Chevy Traverse or Nissan Altima, where people with technical knowledge in that area know them to be absolute horrific maintenance and repair liabilities and yet the consumer base places them second to God.

    Obviously the review of a brand-new device or vehicle with 100 miles on it is going to have a disconnect from the realities of 60k miles of rocky ownership but I remain baffled when people buy a 7 year old used V6 Traverse, a vehicle extremely well known for catastrophic engine failure, and if I question their decision I get a "the reviews were good!". It seems like journalistic malpractice to not retroactively update reviews with a warning when critical widespread shortcomings are found later in a products life.

    1. torben-friis · · focus · HN ↗
      People's algorithm for purchases is usually "what's the best bang for the buck where the name rings a bell".

      I'm guilty of it as well, if forced to choose blindly I'd pick Sony over WMFSENSY. But I'm beggining to wonder, with the recent casualness with which brands lower quality, whether they'll be a generational change and people will start ignoring brands entirely.

      I'm starting to change my mind myself. My last Nike shoes weren't even the same size/shape (apparently they make left and right shoes in different countries now). At that point might as well go for the knockoffs.

      1. pjc50 · · focus · HN ↗
        > (apparently they make left and right shoes in different countries now)

        This feels like a joke about just in time inventory and globalization, but I'm worried that it might be true.

        1. gmjn · · focus · HN ↗
          imagine the overhead of an extra location to box pairs of shoes. Where these employees steal these boxed pairs. good joke.
          1. Scoundreller · · focus · HN ↗
            It’s really not that unusual to manufacture in bulk at one facility and package in another.

            Also let’s multiple “competitors” consolidate packaging into one big operation. Or localized to destination. Also a space thing: can ship more in bulk and make it all fluffier closer to point of sale.

            Shoeboxes, among other packages, are a lot of air, why fill your truck/container/aircraft “unit load device” with it.

          2. Lammy · · focus · HN ↗
            That would be easily noticed when units-in != units-out: <a href="https:&#x2F;&#x2F;www.messynessychic.com&#x2F;2021&#x2F;07&#x2F;08&#x2F;the-secret-world-of-ghost-shift-midnight-manufacturing&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.messynessychic.com&#x2F;2021&#x2F;07&#x2F;08&#x2F;the-secret-world-o...
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