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Owners mourn spoiled food after firmware update bricks Samsung smart fridges

323 points · 336 comments · nonfamous

  1. 100percentjake · · focus · HN ↗
    Samsung smart appliances in general seem to occupy a similar place in the market to vehicles like the Chevy Traverse or Nissan Altima, where people with technical knowledge in that area know them to be absolute horrific maintenance and repair liabilities and yet the consumer base places them second to God.

    Obviously the review of a brand-new device or vehicle with 100 miles on it is going to have a disconnect from the realities of 60k miles of rocky ownership but I remain baffled when people buy a 7 year old used V6 Traverse, a vehicle extremely well known for catastrophic engine failure, and if I question their decision I get a "the reviews were good!". It seems like journalistic malpractice to not retroactively update reviews with a warning when critical widespread shortcomings are found later in a products life.

    1. torben-friis · · focus · HN ↗
      People's algorithm for purchases is usually "what's the best bang for the buck where the name rings a bell".

      I'm guilty of it as well, if forced to choose blindly I'd pick Sony over WMFSENSY. But I'm beggining to wonder, with the recent casualness with which brands lower quality, whether they'll be a generational change and people will start ignoring brands entirely.

      I'm starting to change my mind myself. My last Nike shoes weren't even the same size/shape (apparently they make left and right shoes in different countries now). At that point might as well go for the knockoffs.

      1. pjc50 · · focus · HN ↗
        > (apparently they make left and right shoes in different countries now)

        This feels like a joke about just in time inventory and globalization, but I'm worried that it might be true.

        1. inanutshellus · · focus · HN ↗
          I'm curious of source on this being more than anecdotal?

          The most natural way for shoe mismatches is from the showroom. Customer grabs 5 pairs, tries some on, they get mixed up when returning to stock. Same shoe and size (hopefully, lol), but different production number and different factory/origin.

          1. wolrah · · focus · HN ↗
            How often do you really expect a customer is grabbing multiple pairs of the same size/model/color of shoe to try on? Maybe it's just where I shop but it's rare that there's even more than one example of the size I need in the style/color I want to allow such a scenario to occur.
            1. inanutshellus · · focus · HN ↗
              I looked (briefly) online for evidence of the factory claim and found none.

              GP didn't give enough context ("MY shoes are weird so I extrapolated" vs "I know this is true; here's proof."), but the casual one-off scenario is absolutely a showroom level of "random happens".

              Babysitting all those individual shoes and styles and sizes seems ... expensive, logistically.

              In fact, if this were a thing, I'd imagine they'd start offloading them as though it were a cool feature. "Want to mix-n-match shoes? buy just a left!"

            2. 0cf8612b2e1e · · focus · HN ↗
              All the time? I don’t know if it is still true, but at one point Zappos had free returns. I know a few women who would buy a range of sizes, keep the one that fits, return the rest.

              There was a Seinfeld joke to this effect that men just take whatever clothing, even if it barely fits. Women are likely to be choosier and insist on a good match. Some might intentionally mix and match shoe sizes if one foot is bigger than the other (leaving the store with a mismatched pair)

            3. lostlogin · · focus · HN ↗
              When you find a style or size you like, it’s so great being able to just grab another without having trawl shops or malls.
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