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Owners mourn spoiled food after firmware update bricks Samsung smart fridges

323 points · 336 comments · nonfamous

  1. 100percentjake · · focus · HN ↗
    Samsung smart appliances in general seem to occupy a similar place in the market to vehicles like the Chevy Traverse or Nissan Altima, where people with technical knowledge in that area know them to be absolute horrific maintenance and repair liabilities and yet the consumer base places them second to God.

    Obviously the review of a brand-new device or vehicle with 100 miles on it is going to have a disconnect from the realities of 60k miles of rocky ownership but I remain baffled when people buy a 7 year old used V6 Traverse, a vehicle extremely well known for catastrophic engine failure, and if I question their decision I get a "the reviews were good!". It seems like journalistic malpractice to not retroactively update reviews with a warning when critical widespread shortcomings are found later in a products life.

    1. quickthrowman · · focus · HN ↗
      > I remain baffled when people buy a 7 year old used V6 Traverse, a vehicle extremely well known for catastrophic engine failure

      I’m puzzled as well, buying a car that depreciates 60-70% in 7 years seems like a horrible idea, you could spend roughly the same on a Toyota Highlander or Honda Pilot and only face 30-40% depreciation after 7 years. This information is freely available if you google “[vehicle model] depreciation curve”.

      Nissan (and Stellantis, Mitsubishi) decided to stop making better cars and focus almost exclusively on subprime lending, the rest of the story tells itself once you have that information.

      1. pessimizer · · focus · HN ↗
        > This information is freely available if you google “[vehicle model] depreciation curve”.

        That's just one of those secrets that you need to know, though. It's like knowing to ignore the unemployment rate (in the vast majority of cases) and instead to look at the prime-age employment rate. People rarely think of something like that without being told.

        1. dam_jackalopes · · focus · HN ↗
          Cars are also one of those things that can be an emotional purchase and people do weird things. I spent way more than I needed to in order to get the car I wanted and I wanted it because it's a cool vehicle that, when I squint, still fits my needs. It wasn't smart financially but I'm extremely happy I did it. My wife could not care less about a vehicle outside of it being ergonomic and not having a payment. We'll be looking at depreciation curves and the like during that exercise.
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