Stripe is the company I usually hold up as the exemplar of polished internal tools. Hopefully this is taken the right way and I don't want to be negative towards the teams working on this, but I see a distinct lack of polish in these tools and presentations. Some examples:
- Unnecessary AI copy throughout the interfaces like "Browse, discover, and manage skils for your agents", "No favorites yet — hover a card and click the star to pin it here", "One execution environment, shared across agents". These instantly read as AI copy and decrease my enthusiasm.
- Inconsistent, AI-sloppy look-and-feel with different typefaces spattered across the interface.
- The session metrics slide looks busy and AI-generated. It repeats 360,014 sessions in one of the cells at the top, but also has a "360K sessions" in the heading.
I don't know if I'm the only one that notices this stuff, or whether others see it too.
It sure feels like companies have lost their way now. It's no longer about high polish and quality, and all about volume of features. I don't think users want to be overwhelmed with features, they want things that work nicely, and consistently.
>> I don't think users want to be overwhelmed with features, they want things that work nicely, and consistently.
In the case of Stripe, users want one thing, which is to receive correct answers to their questions nearly instantly. And from the sounds of it, that is indeed the case.
FWIW I do think this is a cool project for Stripe's internal management. I was more-so speaking generally in regard to B2C and B2B. Would have been nice to get some technical details though - the article didn't really say much.
quadrifoliate · · focus · HN ↗
- Unnecessary AI copy throughout the interfaces like "Browse, discover, and manage skils for your agents", "No favorites yet — hover a card and click the star to pin it here", "One execution environment, shared across agents". These instantly read as AI copy and decrease my enthusiasm.
- Inconsistent, AI-sloppy look-and-feel with different typefaces spattered across the interface.
- The session metrics slide looks busy and AI-generated. It repeats 360,014 sessions in one of the cells at the top, but also has a "360K sessions" in the heading.
I don't know if I'm the only one that notices this stuff, or whether others see it too.
nullbio · · focus · HN ↗
enraged_camel · · focus · HN ↗
In the case of Stripe, users want one thing, which is to receive correct answers to their questions nearly instantly. And from the sounds of it, that is indeed the case.
nullbio · · focus · HN ↗