‹ BackHN Continuity

Thread

Stripe's Knowledge AI Platform

189 points · 118 comments · ltononro

  1. quadrifoliate · · focus · HN ↗
    Stripe is the company I usually hold up as the exemplar of polished internal tools. Hopefully this is taken the right way and I don't want to be negative towards the teams working on this, but I see a distinct lack of polish in these tools and presentations. Some examples:

    - Unnecessary AI copy throughout the interfaces like "Browse, discover, and manage skils for your agents", "No favorites yet — hover a card and click the star to pin it here", "One execution environment, shared across agents". These instantly read as AI copy and decrease my enthusiasm.

    - Inconsistent, AI-sloppy look-and-feel with different typefaces spattered across the interface.

    - The session metrics slide looks busy and AI-generated. It repeats 360,014 sessions in one of the cells at the top, but also has a "360K sessions" in the heading.

    I don't know if I'm the only one that notices this stuff, or whether others see it too.

    1. chrisvls · · focus · HN ↗
      I am really interested in this topic, but man I had to give up reading the document because there were too many paragraphs that contained lots of words but no additional detail that I could actually use. It could be AI-generated or human-generated with too many buzzwords. Doesn't really matter, still gave up.
      1. moograms · · focus · HN ↗
        Hi, I'm Drew, Stripe's new engineering blog editor. Thanks for sharing your experience! I didn't edit this one, but this is helpful for future posts.
Open on Hacker News to reply ↗

Unofficial Hacker News client; not affiliated with Y Combinator.