> To drive change in your organization, don't ask "why did this happen?".
> Instead, ask:
> What are we changing so that the same class of failure is less likely next time?
Why are these framed as being almost mutually exclusive? I don't get it. "How/why did this happen?" informs how you answer "What are we changing?" Even the following section, "Reasonable people", functions in this way with a "Why did this happen?" followed by "What are we changing?".
Just feels like this article has some internal conflict with itself in order to achieve a "don't do that, do this" type of style.
> Why are these framed as being almost mutually exclusive?
Because the author wanted to write another "thought leadership" article with a clickbait headline that would make it to the HN frontpage (and maybe even featured in the TLDR Newsletter). It worked.
scsh · · focus · HN ↗
> Instead, ask:
> What are we changing so that the same class of failure is less likely next time?
Why are these framed as being almost mutually exclusive? I don't get it. "How/why did this happen?" informs how you answer "What are we changing?" Even the following section, "Reasonable people", functions in this way with a "Why did this happen?" followed by "What are we changing?".
Just feels like this article has some internal conflict with itself in order to achieve a "don't do that, do this" type of style.
dolebirchwood · · focus · HN ↗
Because the author wanted to write another "thought leadership" article with a clickbait headline that would make it to the HN frontpage (and maybe even featured in the TLDR Newsletter). It worked.