> To drive change in your organization, don't ask "why did this happen?". Instead, ask: What are we changing so that the same class of failure is less likely next time?
I don't understand. The implication of "don't" and "instead" is that we should somehow be able to figure out what to change, without understanding the problem.
zahlman · · focus · HN ↗
I don't understand. The implication of "don't" and "instead" is that we should somehow be able to figure out what to change, without understanding the problem.