The post-mortem process can cover all of these things:
- what happened
- impact
- root causes
- what will be changed (commitments)
You can't really talk about what to change w/o talking about root causes, and you can't talk about that without talking about what happened. You also can't consider the costs of commitments to be made w/o discussing actual and potential impact because resources are limited and the cost of opportunity is real.
It's fine for executives to get only a summary of impact + commitments. But the whole post-mortem process has to be followed, and some people have to be aware of all the details.
cryptonector · · focus · HN ↗
It's fine for executives to get only a summary of impact + commitments. But the whole post-mortem process has to be followed, and some people have to be aware of all the details.