“If your corrective action depends on people remembering a conversation from six months ago, you don't have a corrective action. You have organizational folklore.”
I think i’m going to call our ticket support system “folklore” from now on. It sure is used that way.
b3lvedere · · focus · HN ↗
I think i’m going to call our ticket support system “folklore” from now on. It sure is used that way.