> To drive change in your organization, don't ask "why did this happen?".
> Instead, ask:
> What are we changing so that the same class of failure is less likely next time?
Why are these framed as being almost mutually exclusive? I don't get it. "How/why did this happen?" informs how you answer "What are we changing?" Even the following section, "Reasonable people", functions in this way with a "Why did this happen?" followed by "What are we changing?".
Just feels like this article has some internal conflict with itself in order to achieve a "don't do that, do this" type of style.
I don't get it neither. It's important for context to document "why something happened" alongside action items to prevent it from happening again. This is part of history that will be extremely valuable as company knowledge on why processes exists in the first place.
Otherwise, what will be the discussion when it's time to question it later?
scsh · · focus · HN ↗
> Instead, ask:
> What are we changing so that the same class of failure is less likely next time?
Why are these framed as being almost mutually exclusive? I don't get it. "How/why did this happen?" informs how you answer "What are we changing?" Even the following section, "Reasonable people", functions in this way with a "Why did this happen?" followed by "What are we changing?".
Just feels like this article has some internal conflict with itself in order to achieve a "don't do that, do this" type of style.
calyhre · · focus · HN ↗
Otherwise, what will be the discussion when it's time to question it later?
This should not be exclusive.