This is a really really smart SVP. The answer to “how do we prevent this in the future” is to identify decisions that reduce that problem from happening again. This doesn’t have to be perfect. You can say “we are going to do X next time” and also say “but we don’t know how far X will work”. When the failure happens again, you can retire process X and move on to Y. The aim is to make a series of decisions that eventually get to the heart of the issue.
Everything else is a conversation that takes up space on a post-mortem or runbook.
Shacharp · · focus · HN ↗
Everything else is a conversation that takes up space on a post-mortem or runbook.