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Samsung accidentally freezes its smart fridges with a software update

247 points · 284 comments · Markoff

  1. diskzero · · focus · HN ↗
    We ended up with a Samsung fridge in our new home. It has no external display or any other indication that it is a "smart" fridge. I only found out when a friend visited who has a Samsung phone and the phone offered to connect to the fridge. We spent the next 30 minutes removing panels from the fridge and found the wifi/bluetooth antenna on a small board under the top-right hinge cover. The board was disconnected and the fridge continues to operate normally.

    I am now eyeing my dishwasher very suspiciously.

    1. cogman10 · · focus · HN ↗
      Samsung has made garbage appliances for my entire life. A family member went through about 3 different samsung fridges before they swore them off for good. The compressor would routinely break after only a year or 2 of service.

      I will never own a Samsung or LG appliance. They are built almost explicitly to force you to get a new one in a couple of years.

      Then couple that with both companies trying to use weaselly legal maneuvers like putting the EULA that agrees to arbitration on the outside of a box and saying "If you open this box you agree to the EULA".

      1. martin_a · · focus · HN ↗
        > Samsung has made garbage appliances for my entire life.

        When I moved into my first own flat, family, friends and colleagues pressured me to buy good appliances. They will last longer they said.

        Buy Miele for a washing machine, nothing else, they said. I didn't had the money for that, so I bought a washing machine for 250 Euro. It has been going for 11 years, moved two times and doesn't show any signs of going out.

        Another friend told me he only buys Samsung fridges. Best machines, one shouldn't buy anything else. I bought a fridge for 200 Euro because I liked the retro look and its red color. Also going strong for 10 years and moving two times. He has got the third Samsung fridge in 10 years now.

        Yeah, that's anecdotal but I haven't really found the part where buying something more expensive really helped with expanding its lifespan, rather the contrary where "high tech" broke earlier or more often.

        1. kergonath · · focus · HN ↗
          > Buy Miele for a washing machine, nothing else, they said. I didn't had the money for that, so I bought a washing machine for 250 Euro. It has been going for 11 years, moved two times and doesn't show any signs of going out.

          Washing machines are a solved problem and it does not need a high tech solution. A good, reliable motor and good weights is pretty much it. No need for brittle over-engineering, fragile touchscreens or temperamental sensors.

          When I had to buy one, I got a basic Beko* because they are usually good with replacement parts, and it had the bare minimum in terms of electronics. It was also one of the cheapest, but that’s a consequence of the other criteria more than something I optimised. I would be reluctant to get a no-name Chinese one, even if it is cheap. Anyway, it’s been going for 5 years now just like on the first day. Very happy with it.

          > He has got the third Samsung fridge in 10 years now.

          Fridges are also a solved problem. It’s just a cooling loop with a radiator on one side and a pump in the middle, and good thermal insulation. Using three of them in 10 years is not very impressive, decent ones should go forever. There is no reason why one should fail before 10 to 15 years.

          > Yeah, that's anecdotal but I haven't really found the part where buying something more expensive really helped with expanding its lifespan, rather the contrary where "high tech" broke earlier or more often.

          Definitely. But I would not say that going for cheap is the best strategy. Going for simple and sturdy is, and it is usually correlated with being cheap. But there’s also a lot of cheap disposable crap.

          * I am not sure how well they are known around the world, it’s a Turkish brand. Their stuff is built mainly in Turkey and in my experience sturdy and easy to fix and repair, if a bit bare bones features-wise.

          1. fool0 · · focus · HN ↗
            The curious thing about fridges is RV fridges run off propane/DC/AC, have no moving parts, and when in use are constantly jarred due to road motion, and never break down -- nothing to break. Unfortunately, these absorbtion fridges tend to retail for high prices. I saw a Brazilian made one running off unscrubbed digester gas fed from the excreta of two immense pigs on a farm in Belize in 1996.

            My 2004 RV has one and runs whenever I need it. I'd insall it in my house but I'd need to build a cabinet, chimney and gas piping for it first... so instead I have to listen to a compressor spinning when it runs.

            No obsolescence, no spare parts, no breakdown, no posibility for continuing profit. Bad ideaQ

            1. 4d4m · · focus · HN ↗
              Awesome tech! Just generates heat and is inefficient compared to a compressor so it is less popular in the US. There are also electric absorption fridges.
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