Thread

Grammarly will send unhinged messages to all your users if you try to cancel

394 points · 104 comments · ksec

pjmlp · 1790146698 · focus · HN ↗
For those in Europe, this kind of behaviour usually is taken care by consumer protection agencies, fill in a complaint /report them, in you jurisdiction.
1. alexaholic · 1790147887 · focus · HN ↗
  Consumer protection applies to individual consumers, not businesses. OP looks like a business.
  1. alibarber · 1790149684 · focus · HN ↗
    Yes - unfortunately this looks to be completely irrelevant to consumer protection.
    "A contractor of my employer asked me to contact another member of my organisation to persuade them to do something commercially advantageous for them" - at no point is anyone here a consumer.
    Business emails are subject to fairly different rules by the looks of it: <a href="https://tietosuoja.fi/en/faq-direct-marketing" rel="nofollow">https://tietosuoja.fi/en/faq-direct-marketing ("Can a person working in a company be sent direct electronic marketing") - it appears there's a fair bit of an exception that doesn't require consent.
    buzer · 1790231103 · focus · HN ↗
    According to <a href="https://superhuman.com/legal/dpa" rel="nofollow">https://superhuman.com/legal/dpa they claim that their role is processor. Processor is only allowed to use personal data they obtained from controller under controller's documented instructions. Unless those included authorization to send such an email to controller's users it's quite likely that they exceeded those. GDPR-wise (and likely that DPA-wise) that is a breach on it's own.

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