As someone who was buying hardware in the late 1990s, it is hard to overstate the difference in buying experience between Sun or Digital (DEC) and someone like Dell. The former forced you into a live sales meeting, endless quote revisions, it was a nightmare. I remember calculating the server rails and power cords for a new Alpha server were going to cost more than a shipped/delivered Dell server that I could get the next day.
For us dell has become that. Rep changes all the time, what appears to be random pricing and long unclear delivery dates. Instead I can for example go to Thomas Kren and configure my serves online for a fraction of the cost. They have what they list in stock, delivered a few weeks later. Everything is clear and hasle free.
At this point I have the feeling dell just charges you what they think they can get out of you. You push back and the price drops, I don't want to negotiate.
> At this point I have the feeling dell just charges you what they think they can get out of you. You push back and the price drops, I don't want to negotiate.
This is precisely the role of the sales person for something like a service, but for a physical product it is pretty egregious. There is no greater sin than leaving money on the table. There's an old story about someone offering a quote that was apparently pretty low based on reaction, so they quickly add "that was for my assistant" to give way for pushing the number higher.
I mean this is the point of having salespeople, to maximize the amount of money you get from each customer.
This is why when I go to the price page for a product and seeing "contact our sales team for a quote" I look for an alternative.
Dell does a soft version of this by setting uncompetitive prices on the website and making you call to get the real price, although ironically that usually just means we go with a different company that simply posts a competitive price.
coreyh14444 · · focus · HN ↗
sschueller · · focus · HN ↗
At this point I have the feeling dell just charges you what they think they can get out of you. You push back and the price drops, I don't want to negotiate.
dylan604 · · focus · HN ↗
This is precisely the role of the sales person for something like a service, but for a physical product it is pretty egregious. There is no greater sin than leaving money on the table. There's an old story about someone offering a quote that was apparently pretty low based on reaction, so they quickly add "that was for my assistant" to give way for pushing the number higher.
jandrese · · focus · HN ↗
This is why when I go to the price page for a product and seeing "contact our sales team for a quote" I look for an alternative.
Dell does a soft version of this by setting uncompetitive prices on the website and making you call to get the real price, although ironically that usually just means we go with a different company that simply posts a competitive price.