As someone who was buying hardware in the late 1990s, it is hard to overstate the difference in buying experience between Sun or Digital (DEC) and someone like Dell. The former forced you into a live sales meeting, endless quote revisions, it was a nightmare. I remember calculating the server rails and power cords for a new Alpha server were going to cost more than a shipped/delivered Dell server that I could get the next day.
Yeah, and then Dell more-or-less turned into that. Companies get big, customers and sales get more complicated, process gets more calcified.
SUNW would probably still be around if the whole x86 commodity pizza box revolution hadn't happened OR if they had pivoted away from SPARC earlier and went heavily into x86. Example: buying from IBM doesn't sound too different from buying from Sun, but they're still around because mainframes will be around until the Earth implodes (probably).
(I think that their channel/partner programs along with their professional services org are big reasons why Dell is still a key player in the datacenter space. You can buy Dell direct, and the sales process is still "good" as far as enterprise sales goes, but bigger players usually get their Dell kit through distributors/vendors with Dell professional services handling architecture, build-out, enablement, etc. I'm not sure how much energy SUNW invested in this, as they were before my time, but this combo is a major revenue driver for them.)
We have a couple mainframes at work, had an incident last year when someone forgot to apply a new license to one. p1, no payments happening.
I was kinda stunned; there’s a level of balls involved in selling an x millions machine and having it fail closed that I’m sort of impressed by but also utterly appalled they’d treat their big customers like that..
I mean surely to fuck it could have been an automated reminder email to the mothership and not just: sorry folks no banking for you today.
IIRC (never got to physically play with that part) it's configurable - when you install licensing. And you can get quite expedited support/unlocks/etc.
coreyh14444 · · focus · HN ↗
nunez · · focus · HN ↗
SUNW would probably still be around if the whole x86 commodity pizza box revolution hadn't happened OR if they had pivoted away from SPARC earlier and went heavily into x86. Example: buying from IBM doesn't sound too different from buying from Sun, but they're still around because mainframes will be around until the Earth implodes (probably).
(I think that their channel/partner programs along with their professional services org are big reasons why Dell is still a key player in the datacenter space. You can buy Dell direct, and the sales process is still "good" as far as enterprise sales goes, but bigger players usually get their Dell kit through distributors/vendors with Dell professional services handling architecture, build-out, enablement, etc. I'm not sure how much energy SUNW invested in this, as they were before my time, but this combo is a major revenue driver for them.)
cyberpunk · · focus · HN ↗
I was kinda stunned; there’s a level of balls involved in selling an x millions machine and having it fail closed that I’m sort of impressed by but also utterly appalled they’d treat their big customers like that..
I mean surely to fuck it could have been an automated reminder email to the mothership and not just: sorry folks no banking for you today.
p_l · · focus · HN ↗