As someone who was buying hardware in the late 1990s, it is hard to overstate the difference in buying experience between Sun or Digital (DEC) and someone like Dell. The former forced you into a live sales meeting, endless quote revisions, it was a nightmare. I remember calculating the server rails and power cords for a new Alpha server were going to cost more than a shipped/delivered Dell server that I could get the next day.
For us dell has become that. Rep changes all the time, what appears to be random pricing and long unclear delivery dates. Instead I can for example go to Thomas Kren and configure my serves online for a fraction of the cost. They have what they list in stock, delivered a few weeks later. Everything is clear and hasle free.
At this point I have the feeling dell just charges you what they think they can get out of you. You push back and the price drops, I don't want to negotiate.
DELL was an innovator in this "incomparable pricing" model for normal consumers.
You'd price out a machine and then go look at comparable machines (difficult) from other vendors, then the next day your machine wouldn't be "the" configuration anymore. Instead there'd be half the ram and double the harddrive space for an extra $50, and if you swapped back to what it had been yesterday it'd cost you an extra $200.
IIRC they won business awards for this.
Where's Cartman when you need a vigorous "SHENANNIGANS!!!!"?
We sold web traffic analysis software to Dell Europe, around 1998 or so. They never kept their data more than a week. As the traffic and purchase behaviour they were analysing in the store changed so much every week they said (if I remember correctly) it didn’t make any sense to compare the data over time. I took from that that what they sold every week changed all the time. Of course, data storage and processing was then not as cheap as it is today, so maybe there was more to it.
coreyh14444 · · focus · HN ↗
sschueller · · focus · HN ↗
At this point I have the feeling dell just charges you what they think they can get out of you. You push back and the price drops, I don't want to negotiate.
inanutshellus · · focus · HN ↗
You'd price out a machine and then go look at comparable machines (difficult) from other vendors, then the next day your machine wouldn't be "the" configuration anymore. Instead there'd be half the ram and double the harddrive space for an extra $50, and if you swapped back to what it had been yesterday it'd cost you an extra $200.
IIRC they won business awards for this.
Where's Cartman when you need a vigorous "SHENANNIGANS!!!!"?
euroderf · · focus · HN ↗
bjelkeman-again · · focus · HN ↗
fhn · · focus · HN ↗
inanutshellus · · focus · HN ↗