As someone who was buying hardware in the late 1990s, it is hard to overstate the difference in buying experience between Sun or Digital (DEC) and someone like Dell. The former forced you into a live sales meeting, endless quote revisions, it was a nightmare. I remember calculating the server rails and power cords for a new Alpha server were going to cost more than a shipped/delivered Dell server that I could get the next day.
For us dell has become that. Rep changes all the time, what appears to be random pricing and long unclear delivery dates. Instead I can for example go to Thomas Kren and configure my serves online for a fraction of the cost. They have what they list in stock, delivered a few weeks later. Everything is clear and hasle free.
At this point I have the feeling dell just charges you what they think they can get out of you. You push back and the price drops, I don't want to negotiate.
> At this point I have the feeling dell just charges you what they think they can get out of you. You push back and the price drops, I don't want to negotiate.
This is precisely the role of the sales person for something like a service, but for a physical product it is pretty egregious. There is no greater sin than leaving money on the table. There's an old story about someone offering a quote that was apparently pretty low based on reaction, so they quickly add "that was for my assistant" to give way for pushing the number higher.
> so they quickly add "that was for my assistant" to give way for pushing the number higher
I don’t understand what this means? I understand that they bumped the price. But I du not understand what is meant by it being for the assistant? Care to explain?
Pretty much, except the assistant is never going to handle things and the updated fees go up to include you and the assistant. If you only ever send out your assistant, you never make money
If you play poker, it is the equivalent of pushing 'portions' of your bet out at a time. You push the portion, observe their face and body language, and maybe push the rest.
The 'that was for my assistant' is just something they say to explain away the earlier quoted price. They are pretending that what they said wasn't the quote for this conversation, it was for another, different conversation, between the salesman and their assistant. This only works when the assistant is not in the call.
coreyh14444 · · focus · HN ↗
sschueller · · focus · HN ↗
At this point I have the feeling dell just charges you what they think they can get out of you. You push back and the price drops, I don't want to negotiate.
dylan604 · · focus · HN ↗
This is precisely the role of the sales person for something like a service, but for a physical product it is pretty egregious. There is no greater sin than leaving money on the table. There's an old story about someone offering a quote that was apparently pretty low based on reaction, so they quickly add "that was for my assistant" to give way for pushing the number higher.
hosteur · · focus · HN ↗
I don’t understand what this means? I understand that they bumped the price. But I du not understand what is meant by it being for the assistant? Care to explain?
Huppie · · focus · HN ↗
Electrician: "Okay, so my services start at $100/hr"
<nobody bats an eye>
Electrician: "... for when my assistant can handle things."
Replace Electrician by whatever skilled professional you prefer.
dylan604 · · focus · HN ↗
_puk · · focus · HN ↗
You price it at what you think works. There is no push back, so you make room to push the price higher.
You were happy to do it at the original price.
dylan604 · · focus · HN ↗
gorjusborg · · focus · HN ↗
The 'that was for my assistant' is just something they say to explain away the earlier quoted price. They are pretending that what they said wasn't the quote for this conversation, it was for another, different conversation, between the salesman and their assistant. This only works when the assistant is not in the call.
chrisweekly · · focus · HN ↗
dcrazy · · focus · HN ↗