Thread

1. lordleft · 1789987740 · focus · HN ↗

   Something I really dislike about modern consumer products is that companies simply don’t care if their decisions leave their customers embittered and feeling negatively about their decisions. It seems like that used to be a salient factor in how firms designed, sold and pitched their wares.

   1. WarmWash · 1790000471 · focus · HN ↗

      Companies are profit machines that chase where money is. They grow like weeds in fertile spots.

      It's on consumers to chose where to water, and consumers consistently chose the cheapest most immediately convenient shit. The Yin to "Corporations are all about profit" is the Yang of "Consumers are all about minimizing spend"

      I can tell you with confidence that if you leave the consumer market and go to the commercial market (and especially the defense market), where they worship quality and reliability instead of "absolute cheapest option", the amount of enshitification and deceit drops dramatically, and you end up with some really solid (and expensive!) products. Consumers want an oven that costs $600. Restaurants pay $6,000 for theirs.

      1. wat10000 · 1790008819 · focus · HN ↗

         That doesn't really make sense here. This whole issue is about the more expensive options. "Consumers are all about minimizing spend" right, and that's why they have a cheap option with ads. That's fine. I don't approve of advertising, especially in paid products, but they tell you exactly what they're selling. But they also have a more expensive option with "no ads." And guess what, that's a lie!

         Why do I buy the cheapest oven possible? Because I have little defense against oven manufacturers doing the same thing Disney is doing with its higher-end subscriptions, and giving me expensive crap. I'm often happy to pay more for quality. But that's becoming more and more difficult as reputational signals get hacked. When I sort by price and buy the cheapest option, it's not because I prefer price to quality. It's because I have no way to judge or discover the quality of the more expensive options. For all I know, they're just as bad, or worse. So I choose the cheapest option because there's nothing else that distinguishes them.

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