Thread

1. lordleft · 1789987740 · focus · HN ↗

   Something I really dislike about modern consumer products is that companies simply don’t care if their decisions leave their customers embittered and feeling negatively about their decisions. It seems like that used to be a salient factor in how firms designed, sold and pitched their wares.

   1. laughing_man · 1789987990 · focus · HN ↗

      They've done the calculation. They'll lose X income because of subscribers who leave, and they'll get Y extra income from the ones who remain. If X < Y then implement policy.

      1. zmgsabst · 1789993348 · focus · HN ↗

         I’ve worked in a finance department — and this is a very idealistic view of how such decisions get made.

         1. laughing_man · 1790101621 · focus · HN ↗

            It's not meant to be idealistic at all. There very much should be a whole lot more that goes into the decision to raise prices or introduce ads or whatever that might upset your customers.

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