How would you approach this. You email a company that has something you want to license. An agent responds. Do you abandon your pursuits at that point and consider other options?
Depends on how close other options are to what I want.
But if you're going to have an agent rather than a human respond to enquiries from potential customers (= $), then I'm not convinced I'm going to like how you respond after I am a customer.
Yeah, that closeness of options makes it tough to really dig the heels in. Also, you can become a customer today, and have them fire their entire support staff and replace it with an agent tomorrow. Dwindling QC and CS isn't a new concern though, just need to make sure the space isn't owned by a single company
It's certainly true that companies can take a turn for the worse and stop treating their customers well. But a company using bots to communicate with prospective customers is sending you a signal that they already treat their customers poorly. Maybe you don't have any alternative options, but if you do, it's wise to listen to the unintentional warning this company is giving you.
variety8675 · · focus · HN ↗
joshtronic · · focus · HN ↗
AnimalMuppet · · focus · HN ↗
But if you're going to have an agent rather than a human respond to enquiries from potential customers (= $), then I'm not convinced I'm going to like how you respond after I am a customer.
joshtronic · · focus · HN ↗
bigstrat2003 · · focus · HN ↗
joshtronic · · focus · HN ↗