I know someone who works in law and deals particularly with an area of US benefits and healthcare law. One of their workflows for lower-level employees at their firm involves taking in documents from healthcare plans and organizations, analyzing them for certain kinds of data, and then importing that data into an internal system they use to analyze and provide guidance on plans. The internal system can contain hundreds of documents for an individual client. All of the documents have the same information (roughly) but in totally diverse formats and styles. Once it's in the system, it's easy to compare and analyze across documents and the research process is much faster.
They recently bought a Claude subscription and began using Claude to do the initial read of the documents and output JSON they can import into their internal systems. The work still must be reviewed by an attorney - Claude is nowhere near making the kinds of judgments a lawyer would make about this content - but it has increased their throughput from 2-3 documents an hour to 8-10 documents an hour by killing the busy work.
LLMs have great advantages for this kind of work - but not for decision-making. I just don't see OpenAI ever admitting that.
(I've left some details intentionally vague because this is a very specific area of law and I don't want my friends to be identified without their consent.)
"Write a python script that breaks down this PDF by X feature" would not hallucinate anything in the PDF. Certainly you could trivially double check that all text in the extracted JSON was in the text layer of the PDF.
How much experience do you have with LLMs exactly? It would be consistent with my experience if Claude stuck in a line of python that just emits a JSON literal with no justification, potentially buried in a large program where an untrained person might not notice it. I don't even trust them if the output consists of structured data paired with source images from the PDF, because I've experienced LLMs fabricating the source rectangles to match the output. I only use tools like this by asking for programs, because as you note LLMs are good at that, and the verification process consists of tool calls to legitimate PDF manipulation tools so I have some confidence everything is above board. Even then I only do this for hobbies, not anything that matters.
Lawyer here. I used to trust Claude as hallucinations are near non-existent now. However for large volume tasks such as due diligence exercises, they still happen.
We also tried Legora's tabular review, there were also numerous halucinated provisions in our due diligence exercise.
And when they do, you can train them or fire them, and they learn not to do it.
LLMs change not a whit, and there's no one to take responsibility for the failure (and thus no way to fix it).
As the new variation on the old theme has it, "A computer can never be held accountable, and so very many people are trying to get them make management decisions."
You can’t train people to never make a mistake, particularly when doing highly repetitive work like this. You must build your systems to account for that regardless.
Yes, exactly. Humans are non-deterministic as well, just in different ways. A tired human can make all sorts of errors for example, regardless of how much training they've had.
ivraatiems · · focus · HN ↗
They recently bought a Claude subscription and began using Claude to do the initial read of the documents and output JSON they can import into their internal systems. The work still must be reviewed by an attorney - Claude is nowhere near making the kinds of judgments a lawyer would make about this content - but it has increased their throughput from 2-3 documents an hour to 8-10 documents an hour by killing the busy work.
LLMs have great advantages for this kind of work - but not for decision-making. I just don't see OpenAI ever admitting that.
(I've left some details intentionally vague because this is a very specific area of law and I don't want my friends to be identified without their consent.)
refurb · · focus · HN ↗
You’ve accurately stated that AI isn’t as rigorous as a trained attorney. Doesn’t that mean that every single datapoint must be confirmed by a human?
How is that quicker than just using a human to read the content and make the call? Data entry savings?
juiceland · · focus · HN ↗
cromka · · focus · HN ↗
margalabargala · · focus · HN ↗
"Write a python script that breaks down this PDF by X feature" would not hallucinate anything in the PDF. Certainly you could trivially double check that all text in the extracted JSON was in the text layer of the PDF.
jeffbee · · focus · HN ↗
terminalcommand · · focus · HN ↗
rayiner · · focus · HN ↗
NateEag · · focus · HN ↗
LLMs change not a whit, and there's no one to take responsibility for the failure (and thus no way to fix it).
As the new variation on the old theme has it, "A computer can never be held accountable, and so very many people are trying to get them make management decisions."
IanCal · · focus · HN ↗
enraged_camel · · focus · HN ↗
NateEag · · focus · HN ↗
But they do learn and improve.
The models don't (yet).
hollerith · · focus · HN ↗
It might be that the models learn and improve in this sense faster than a human child does.
juiceland · · focus · HN ↗
LLM output is nondeterministic and humans take responsibility for the failure the same way they take responsibility of a photocopy is too dark.
NateEag · · focus · HN ↗
You mean, they notice it's too dark right after making it, change the settings, do it again, and give you the good copy?
Because yes, that's my experience of humans.