I know someone who works in law and deals particularly with an area of US benefits and healthcare law. One of their workflows for lower-level employees at their firm involves taking in documents from healthcare plans and organizations, analyzing them for certain kinds of data, and then importing that data into an internal system they use to analyze and provide guidance on plans. The internal system can contain hundreds of documents for an individual client. All of the documents have the same information (roughly) but in totally diverse formats and styles. Once it's in the system, it's easy to compare and analyze across documents and the research process is much faster.
They recently bought a Claude subscription and began using Claude to do the initial read of the documents and output JSON they can import into their internal systems. The work still must be reviewed by an attorney - Claude is nowhere near making the kinds of judgments a lawyer would make about this content - but it has increased their throughput from 2-3 documents an hour to 8-10 documents an hour by killing the busy work.
LLMs have great advantages for this kind of work - but not for decision-making. I just don't see OpenAI ever admitting that.
(I've left some details intentionally vague because this is a very specific area of law and I don't want my friends to be identified without their consent.)
Yes, remember that these are effectively random PDFs in various different designs and formats, some of them not editable or even OCR'd.
It took a human attorney 20-30 minutes on average to manually copy-paste data from these PDFs into a spreadsheet (while also fixing any errors they found in the document and re-checking for quality).
Now, the AI copies everything into the spreadsheet in a small amount of time, and then the human reviews it. It takes maybe ~5-7 minutes to scroll to the appropriate pages in the document, read the lines vs the spreadsheet, and make corrections. So you've gone from 2-3 items an hour to ~8-10 items an hour.
Maybe you could pay someone to develop an OCR/ML application that could do this. But that project would never be profitable, even with the time savings. At the cost of a couple Claude subscriptions, it makes sense.
Does the human find enough bugs that they stay on guard, or just rubber stamp everything without really looking at it? It’s hard to stay vigilant when stuff looks plausible.
This is what bag scanners at airports do - the hit rate is so low and the job so boring the software projects fake contraband onto the imagery. Fail to spot the knuckledusters and expect a chat with the manager.
ivraatiems · · focus · HN ↗
They recently bought a Claude subscription and began using Claude to do the initial read of the documents and output JSON they can import into their internal systems. The work still must be reviewed by an attorney - Claude is nowhere near making the kinds of judgments a lawyer would make about this content - but it has increased their throughput from 2-3 documents an hour to 8-10 documents an hour by killing the busy work.
LLMs have great advantages for this kind of work - but not for decision-making. I just don't see OpenAI ever admitting that.
(I've left some details intentionally vague because this is a very specific area of law and I don't want my friends to be identified without their consent.)
refurb · · focus · HN ↗
You’ve accurately stated that AI isn’t as rigorous as a trained attorney. Doesn’t that mean that every single datapoint must be confirmed by a human?
How is that quicker than just using a human to read the content and make the call? Data entry savings?
ivraatiems · · focus · HN ↗
It took a human attorney 20-30 minutes on average to manually copy-paste data from these PDFs into a spreadsheet (while also fixing any errors they found in the document and re-checking for quality).
Now, the AI copies everything into the spreadsheet in a small amount of time, and then the human reviews it. It takes maybe ~5-7 minutes to scroll to the appropriate pages in the document, read the lines vs the spreadsheet, and make corrections. So you've gone from 2-3 items an hour to ~8-10 items an hour.
Maybe you could pay someone to develop an OCR/ML application that could do this. But that project would never be profitable, even with the time savings. At the cost of a couple Claude subscriptions, it makes sense.
newAccount2025 · · focus · HN ↗
eru · · focus · HN ↗
And Claude should write down the mistake in a sealed envelope, so it doesn't make into the database.
A review that doesn't find the mistake counts as invalid.
k4tsu · · focus · HN ↗
camdenreslink · · focus · HN ↗
eru · · focus · HN ↗